Sidst opdateret: 16. september 2026
Stillroom Co. wants customers to be pleased with their purchases. Because we sell a mixture of ordinary merchandise, food and pantry goods, herbs, personal-care products, cultures, DIY kits, and digital downloads, return eligibility depends on the type and condition of the product.
Eligible Returns
We accept returns of eligible merchandise when you contact us within 14 calendar days of delivery.
To qualify for a return, the item must be:
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Unused
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Unopened, when applicable
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In its original condition
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In its original packaging, when reasonably possible
Please contact Stillroom Co. before sending an item back so that we can confirm eligibility and provide return instructions.
Non-Returnable Items
For reasons of food safety, hygiene, product integrity, perishability, or the nature of the product, the following items are not eligible for ordinary returns:
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Food, beverages, pantry goods, herbs, spices, and teas
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Fermentation cultures, starters, and other perishable goods
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Bath, body, fragrance, cosmetic, and personal-care products
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Opened DIY kits or kits containing food, herbal, cosmetic, personal-care, or perishable components
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Personalized or custom-made products
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Gift cards
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Digital products and downloadable files
A product being non-returnable does not mean that we will ignore a damaged, defective, incorrect, or incomplete order.
Damaged, Incorrect, or Missing Items
If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible, preferably within 7 days of delivery.
Please include your order number and, when helpful, photographs of the product and packaging.
If the problem was caused by shipping damage or an error by Stillroom Co., we will work with you to provide an appropriate replacement, refund, or other resolution at no additional shipping cost to you.
Refunds
Once an eligible return is received and reviewed, approved refunds will be issued to the original payment method.
Applicable sales tax associated with the refunded purchase price will also be refunded.
The amount of time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
Return Shipping
For an approved return that is not the result of damage, defect, or an error by Stillroom Co., the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the refund is necessary because of an error by Stillroom Co. or another problem for which we are responsible.
Stillroom Co. does not charge a restocking fee.
Ohio permits restocking fees if they are clearly disclosed in advance, but since we are not charging one, I would say so plainly rather than leaving customers wondering.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet shipped can generally be canceled for a full refund.
Once an order has shipped, the return rules above apply.
Digital Products
Because digital products are delivered electronically and cannot meaningfully be “returned,” downloadable products are generally non-refundable once delivered or accessed.
If you experience a technical problem receiving or opening a Stillroom Co. digital product, please contact us so we can help resolve the issue.
Our full terms for downloads are available in our Digital Products & Downloads Policy.
Questions or Problems With an Order
Please contact us through the Contact page on our website if you have a question about a return, refund, damaged order, or product eligibility.
Please include your order number when possible.
Stillroom Co., LLC
Ohio, United States
stillroomcompany.com