POLITIQUE D'EXPÉDITION ET DE RETOUR
Last updated: September 16, 2026
Thank you for shopping with Stillroom Co. We are a small Ohio business, and orders are packed and prepared with care. The information below explains how shipping, cancellations, damaged orders, returns, and refunds are handled.
Where We Ship
Stillroom Co. currently ships physical products within the United States.
If local pickup is available for an item or order, that option will appear during checkout.
Order Processing
Most in-stock orders are prepared for shipment within 3–5 business days, excluding weekends and holidays.
Some handmade, seasonal, limited-quantity, or specially prepared products may require additional processing time.
When a product has a longer expected preparation time, that information will be included in the product listing.
Processing time is separate from the carrier's delivery time.
Shipping Charges and Delivery
Available shipping methods and charges are shown at checkout.
Once your order has been accepted by the shipping carrier, delivery time depends on the carrier, destination, weather, holidays, and other circumstances outside our direct control.
When tracking is available, you will receive tracking information after your order ships.
Shipping Delays
If we learn that we cannot ship your order within the timeframe originally promised, we will contact you with an updated shipping estimate and any cancellation or refund options that apply.
We would much rather tell you what is happening than leave your order wandering mysteriously through the countryside.
Shipping Addresses
Please review your shipping address carefully before placing your order.
If you notice an error, contact Stillroom Co. as soon as possible. We will gladly correct the address if the order has not already been shipped.
If an order is returned to us because an address was incorrect, incomplete, or undeliverable, we will contact you about refund or reshipment options. Additional shipping charges may apply if you request that the order be shipped again.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong item, or is missing something, please contact us as soon as possible, preferably within 7 days of delivery.
Please include your order number and, when helpful, photographs of the item and packaging. Photographs help us resolve shipping damage and packing errors quickly.
If the problem was caused by damage in transit or an error by Stillroom Co., we will work with you on an appropriate replacement, refund, or other resolution at no additional shipping cost to you.
If tracking shows that a package was delivered but you cannot locate it, please contact us. We will help review the tracking information and determine the appropriate next step.
Returns
We accept returns of eligible merchandise when you contact us within 14 calendar days of delivery.
To be eligible for return, an item must be unused, unopened when applicable, and in its original condition and packaging.
Please contact Stillroom Co. before sending a return so that we can confirm whether the item is eligible and provide return instructions.
Items That Cannot Be Returned
Because of food safety, hygiene, product integrity, or the nature of the product, we do not accept returns of:
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Food, beverages, pantry goods, herbs, spices, or teas
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Fermentation cultures, starters, or other perishable products
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Bath, body, cosmetic, fragrance, or personal-care products
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Opened DIY kits or kits containing food, herbal, cosmetic, personal-care, or perishable components
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Personalized or custom-made products
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Gift cards
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Digital products or downloadable files
If one of these products arrives damaged, defective, incorrect, or incomplete, please contact us. A product being non-returnable does not mean we will ignore a genuine problem with your order.
Return Shipping
For an approved return that is not the result of damage, defect, or a Stillroom Co. error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is necessary because of an error by Stillroom Co. or a problem with the order for which we are responsible.
We do not charge a restocking fee.
Refunds
Once an eligible return has been received and reviewed, approved refunds will be issued to the original payment method.
Applicable sales tax associated with the refunded purchase price will also be refunded.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have not yet shipped can generally be canceled for a full refund. Once an order has shipped, the return provisions above apply.
Questions?
We want ordering from Stillroom Co. to feel straightforward.
If you have a question about an order, shipping, a damaged package, or whether an item is eligible for return, please use the Contact page on our website and include your order number when possible.
Stillroom Co., LLC
Ohio, United States